Product support
Sync, schedule, dashboard, export, install and connection questions.
Troubleshoot first →Customer support
Get help with Datplan, source access or billing
Start with the Help Centre for setup and troubleshooting. If the issue remains, send a concise request with non-sensitive run information.
Reporting enquiry
Discuss your reporting needs
Tell us the source, how many companies or clients you need to report on, and the reports or dashboards you want. You do not need to send customer data.
Thank you. Your reporting enquiry has been submitted.
No customer data required
Describe the reporting requirement only. Do not send passwords, provider tokens, raw accounting data, customer records or company backups.
If you want to see the reporting style first, open the Xero or QuickBooks BI Dashboard Templates with demo data.
Billing and cancellation
Plan access, duplicate charges, renewals, downgrades and cancellation support.
Read billing terms →Privacy requests
Questions about account records, access, correction, deletion and the local source-data model.
Read the privacy policy →Support request
Tell us what happened
Thank you. Your support request has been submitted.
Do not include secrets or raw data
Do not send passwords, provider tokens, authorisation codes, source secrets, full local databases, customer-level financial records or sensitive screenshots.
Useful first details are the app version, source, date and time, general status, non-sensitive error message and a sanitised screenshot.