Product support
Sync, schedule, dashboard, export, install and connection questions.
Troubleshoot first →Customer support
Get help with Datplan, source access or billing
Start with the Help Centre for setup and troubleshooting. If the issue remains, send a concise request with non-sensitive run information.
Billing and cancellation
Plan access, duplicate charges, renewals, downgrades and cancellation support.
Read billing terms →Privacy requests
Questions about account records, access, correction, deletion and the local source-data model.
Read the privacy policy →Support request
Tell us what happened
Do not include secrets or raw data
Do not send passwords, provider tokens, authorisation codes, source secrets, full local databases, customer-level financial records or sensitive screenshots.
Useful first details are the app version, source, date and time, general status, non-sensitive error message and a sanitised screenshot.